Every dog is different and not every dog needs the same first step. Whether you're dealing with puppy chaos, overarousal, daycare questions or boarding needs, we'll help guide you to the best starting point.
For all dogs but especially for dogs who need a safer, more intentional care environment with routine, enrichment and behavior aware handling.
If you're not sure what your dog needs, that's ok! Tell us what's going on and we'll point you in the right direction.
Once we receive your form, a Recurve team member will review your dog's information and guide you to the best next step.
Possible Next Steps May Include:
Our goal is to make getting started simple, clear and appropriate for you and your dog.
If you have any questions that are unanswered here, feel free to call us at 781-745-2275 or email info@recurvek9.com for more information. All calls/emails received outside of business hours (Monday through Friday, 6a-6:30p) will be answered within 24 hours or the next business day.
To Create an Account:
If you click “Client Portal” you will be taken to our booking software, where you’ll create an account and add your pet. We have “smart software” which means it knows whether you have a pet on your account or not. You will not be able to see any of the booking (training, daycare, boarding) options until you have added your pet to your client portal.
Once you have created your account and added your pet(s) to your client portal, make sure you electronically sign the appropriate agreements (the software will tell you which ones) for your preferred service.
You will be able to use this portal to schedule or cancel any future services, appointments or reservations. To book any service, simply click “Book Now” under your name on your client portal and select the appropriate subcategory (daycare, boarding and additional services) and then select your option.
Requirements
Evaluations required for ALL group activities
Before you set up an evaluation, your dog’s vaccines (and parasite screenings) MUST be up to date in our system. If your pet is not up to date, the system will not let you set up an appointment.
Parasite screening is required because some parasites are very contagious. If your dog has heartworm disease it could be very dangerous for them to play. Reach out to your veterinarian for more info on heartworm disease. Your dog MUST have a negative fecal (every 6 months), broad spectrum dewormer does not count because there are some parasites (the more dangerous and contagious ones) that are not covered by broad spectrum dewormers.
Sick Pets
If your dog has been coughing, vomiting, having diarrhea, seems lethargic or otherwise under the weather, for the safety of your dog and the dogs in our care, please keep them home for the day! If your dog becomes ill while in our care, we will contact you immediately for pick up.
If your dog is diagnosed with Kennel Cough, they will not be allowed to return until they have been symptom free for 48 hours. It may take up to two weeks for your dog to recover from Kennel Cough.
Veterinary Information
When you sign your dog up for daycare or boarding, we do ask for your veterinarian’s information in case of an emergency. We also ask for any information regarding previous illness or injury so that we can make sure your dog is safe while in our care. We have our own vet in the event that we cannot get in touch with your vet or they are not close enough to our facility.
Bathing
We have the ability to do “Go Home” baths if your dog tends to get dirty or it’s been rainy that day. You can also select multiple other services to add on to your dog’s daycare or boarding stay. We have separate appointments available for nail trims, anal gland expression and ear cleaning if your dog needs it. We DO NOT do any formal grooming (no cutting or styling)! We only do baths for dogs who are in daycare or boarding. At this time you cannot set up an appointment to come in for just a bath.
Pick Up & Drop Off
We have specific pick up and drop off windows to avoid disruptions for the dogs during the day:
We close at 6:30pm - if you are late picking up your dog, there will be a late fee!
For boarding we require drop off before 2pm- this way your dog will have time to acclimate to the group and expend some energy before being kenneled for the night.
For boarding pick up: if you pick your dog up before 10am there is no charge for the day. If you pick up after 10 but before 12 there will be a half day charge and if you pick up after 12 there will be a full day charge. Of course your dog is always welcome to stay as long as you need them to!
Cancellations
We pride ourselves on being understanding that “life happens” but we ask that you also understand that we are a business and policies and procedures are put in place and adhered to in order to prevent excessive last-minute cancellations. Our policies also allow us to hire, retain and pay fair wages to our professional pet care service providers.
Weather
Typically we do not close in bad weather, unless it’s severe and/or there is a state emergency. There may be snow delays but we will let everyone know via social media (emails are possible but they take a little longer to get out)- make sure you follow us on Facebook and Instagram for the most up to date news!