No Show, Cancellation & Unused Services Policies
- If you do not call and cancel your daycare reservation by your selected reservation time and/or your dog “no shows” you will be charged the full amount of your reservation cost.
- Cancellation 7 or more days prior to any scheduled services may be made without penalty and requires no payment.
- Cancellation of boarding 2-6 days prior to service date, will result in a 25% charge of the full amount.
- Cancellation 0-48 hours of daycare & boarding will result in a 100% charge of the full amount of service.
- If a service consisting of multiple sessions has been purchased ( a “package”) cancellation fees still apply or the cancelled session will be counted as one session- client’s choice.
- ALL paid fees are nonrefundable.
- Unused and/or expired daycare packages are forfeit. Packages expire 7 days from the date of purchase.
- All training packages must be used with 180 days from the date of purchase, or they will be forfeited.
- No refunds/discounts for early pick up from boarding- boarding must be paid in full at time of pick up.
- Excessive cancellations of regular daycare will result in charges of the full amount of the cancelled service for the day and your pet may lose their spot in our program.
- Extended periods of absence may result in your dog having to redo their daycare evaluation, which may result in being put on the waitlist.
- A credit card must be kept on file