No Show, Cancellation & Unused Services Policies

If you do not call and cancel your daycare reservation by your selected reservation time and/or your dog “no shows” you will be charged the full amount of your reservation cost.

Cancellation 7 or more days prior to any scheduled services may be made without penalty and requires no payment.

Cancellation of boarding 2-6 days prior to service date, will result in a 25% charge of the full amount.

Cancellation 0-48 hours of daycare & boarding will result in a 100% charge of the full amount of service.

If a service consisting of multiple sessions has been purchased ( a “package”) cancellation fees still apply or the cancelled session will be counted as one session- client’s choice.

ALL paid fees are nonrefundable.

Unused and/or expired daycare packages are forfeit. Packages expire 7 days from the date of purchase.

All training packages must be used with 180 days from the date of purchase, or they will be forfeited.

No refunds/discounts for early pick up from boarding- boarding must be paid in full at time of pick up.

Excessive cancellations of regular daycare will result in charges of the full amount of the cancelled service for the day and your pet may lose their spot in our program.

Extended periods of absence may result in your dog having to redo their daycare evaluation, which may result in being put on the waitlist.

A credit card must be kept on file